SHARP Introduces Omotenashi Service Thrust

Opens New Davao Concept Service Center

New Sharp Service Center - Davao

The New Sharp Concept Service Center in Davao

Through the years, Sharp has been known for coming up with innovative and affordable home appliances that made our lives easier and simpler. But really,  what truly sets Sharp apart from many consumer electronic brands is the way it gives top priority to after-sales service.

Sharp customers know that buying a Sharp product guarantees that there’ a certified service center nearby  – one of over one hundred Sharp service centers nationwide – ready to help them with product concerns and repairs.

And to reinforce this, Sharp gives value to their costumers by expanding its nationwide reach. Last week, the newest concept service center was launched in Davao City, where a costumer service thrust that pays tribute Japanese heritage called Omotenashi,  was introduced.

The newly renovated service center in Davao carries the look that Sharp is planning to execute for the rest of its service centers. Currently, there are 142 authorized service centers and 22 service centers which they own and control.

With this grand opening of the newly renovated service center , Sharp aims to level up in terms of after-sales service, especially with the introduction of Omotenashi, which in turn is seen as a way of improving the standards of service in the country.

Omotenashi, is the Japanese word for “hospitality” – but it means more than that. For the Japanese, Omotenashi is the only way to treat a guess or a customer. It is reflected in many of there traditions – the tea ceremony is a particularly vivid example of the practice. A traditional tea ceremony in japan is meticulously planned according to the event, the season, and guests in attendance.  Each step that goes into preparing that tea in carefully performed in front of the guests. For the Japanese, service is an art form.

With the tagline, “Service Beyond Expectation”, Omotenashi by Sharp is all about recreating the Japanese style of hospitality which entails a great deal empathy and respect for the customer. This allows a customer service representative – a Sharp specialist – to anticipate what the customer needs at any given moment.

The Omotenashi mindset focuses on the small details that make a big difference – whether it’s arriving five minutes earlier for a product pickup for repair, or following a week repair; the 1-1-1 initiative, which promises a 1-hour revert, 1-day response, and 1-week repair; the 48-hour instillation guarantee for split-type air conditioners; and the 10-year warranty on all no-frost refrigerators.

With the opening of the newly-renovated Davao service center and the launch of the Omotenashi customer service thrust, Sharp’s goal is to strengthen its thrust in providing innovations to the Filipinos to make daily life better and easier.

Sharp New Davao Service Center Opens

Ribbon cutting during the launch of Davao Sharp concept service center

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